Your Privacy Matters to Us

Welcome to CareNurse Healthcare ("CareNurse", "Company", "we", "our", or "us"). We value your trust and are committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit https://carenurse.in, contact us, book our services, or receive healthcare services from CareNurse Healthcare.

By using our website or healthcare services, you acknowledge that you have read and understood this Privacy Policy.

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Our Commitment to Your Privacy

At CareNurse Healthcare, patient confidentiality is one of our highest priorities. We understand that healthcare information is personal and sensitive. We are committed to maintaining appropriate safeguards to protect your personal and health-related information while providing safe, reliable, and compassionate home healthcare services.

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Information We Collect

Depending on the services you request, we may collect the following information.

Personal Information

• Full Name
• Mobile Number
• Email Address
• Residential Address
• City and State
• Postal Code
• Date of Birth
• Gender
• Emergency Contact Details
• Relationship with Patient

Patient Health Information

To provide safe and appropriate healthcare services, we may collect information such as:

• Medical history
• Current health condition
• Diagnosis
• Hospital discharge summary
• Doctor's prescription
• Laboratory reports
• Medication details
• Allergies
• Vital signs
• Nursing assessments
• Treatment plans
• Rehabilitation progress
• Care instructions
• Follow-up notes

We collect only the information reasonably necessary to provide the requested healthcare services.

Appointment Information

• Service requested
• Preferred visit date and time
• Location of service
• Assigned healthcare professional
• Appointment history

Payment Information

For billing and payment purposes, we may collect:

• Billing name
• Billing address
• Transaction details
• Invoice information
• Payment confirmation

Online payments are generally processed through trusted third-party payment providers. We do not intentionally store complete credit card, debit card, or UPI credentials on our servers.

Website Usage Information

When you browse our website, certain technical information may be collected automatically, including:

• IP address
• Browser type
• Device information
• Operating system
• Website pages visited
• Session duration
• Referral source
• Cookies and similar technologies
• Date and time of access

This information helps us improve website performance, security, and user experience.

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How We Use Your Information

We use your information to:

• Deliver home healthcare services
• Verify patient identity
• Schedule appointments
• Assign qualified nurses and caregivers
• Coordinate medical care
• Maintain patient records
• Communicate with patients and family members
• Process payments and generate invoices
• Respond to inquiries and support requests
• Improve our healthcare services
• Ensure patient safety and quality of care
• Prevent fraud and misuse
• Meet legal, regulatory, insurance, tax, and compliance obligations

We use personal information only for legitimate business and healthcare purposes.

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Legal Basis for Processing

Where applicable, we process your information based on one or more of the following:

• Your consent
• Performance of a healthcare service requested by you
• Compliance with applicable legal obligations
• Protection of vital interests in emergencies
• Our legitimate interests in operating and improving our services, balanced against your privacy rights

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Consent

By submitting your information, booking a service, or using our website, you consent to the collection and use of your information as described in this Privacy Policy.

Where required by law, we will seek separate consent before processing certain categories of sensitive personal information.

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Sharing of Information

We respect your privacy and do not sell, trade, or rent your personal information.

Information may be shared only when necessary with:

• Registered doctors
• Licensed nurses
• Certified caregivers
• Physiotherapists
• Diagnostic laboratories
• Medical equipment providers
• Ambulance services
• Pharmacy partners
• Payment service providers
• Technology and cloud service providers
• Professional advisers
• Government authorities or law enforcement when required by applicable law

Each third-party service provider is expected to protect your information and use it only for authorized purposes.

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Confidentiality of Medical Records

All patient records are treated as confidential.

Access is limited to authorized personnel who require the information to provide healthcare services or support operational and legal obligations.

Our healthcare professionals are expected to maintain patient confidentiality at all times.

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Data Security

We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

Examples include:

• Secure systems and restricted access
• Password-protected platforms
• Staff confidentiality obligations
• Role-based access controls
• Secure data storage
• Periodic security reviews

While we strive to protect your information, no internet transmission or electronic storage system can be guaranteed to be completely secure.

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Data Retention

We retain personal information only for as long as necessary to:

• Provide healthcare services
• Maintain patient records
• Complete billing and accounting
• Resolve disputes
• Comply with legal and regulatory obligations
• Enforce our contractual rights

When information is no longer required, it will be securely deleted, anonymized, or disposed of in accordance with our retention practices.

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Cookies

Our website may use cookies and similar technologies to:

• Improve website functionality
• Remember user preferences
• Analyze visitor behavior
• Enhance website performance
• Improve security

You can control cookies through your browser settings. Disabling cookies may affect certain website features.

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Third-Party Services

Our website may include links to external websites or integrate third-party services such as:

• Payment gateways
• Maps
• Analytics providers
• Communication platforms

These services operate under their own privacy policies. CareNurse Healthcare is not responsible for their privacy practices or content.

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Marketing Communications

With your consent or where permitted by law, we may send information about:

• Healthcare services
• Wellness programs
• Health awareness campaigns
• Promotional offers
• Service updates

You may opt out of promotional communications at any time by following the unsubscribe instructions or contacting us directly.

Service-related communications, such as appointment confirmations and care updates, may still be sent when necessary.

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Your Privacy Rights

Subject to applicable law, you may have the right to:

• Access your personal information
• Request correction of inaccurate information
• Request deletion where legally permissible
• Withdraw consent where processing is based on consent
• Request restriction of certain processing activities
• Object to certain uses of your information
• Request a copy of the information you have provided to us, where applicable
• Lodge a complaint with the appropriate authority where available

To exercise these rights, please contact us using the details below.

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Children's Privacy

Our healthcare services may be provided to children through their parent, legal guardian, or authorized representative. We do not knowingly collect personal information directly from children without appropriate authorization.

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International Users

If you access our website from outside India, please note that your information may be processed and stored in India or other locations where our authorized service providers operate, subject to applicable legal requirements.

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Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, or legal obligations.

The revised version will be posted on this page with an updated Effective Date. Your continued use of our website or services after changes become effective constitutes acceptance of the revised Privacy Policy.

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Contact Us

If you have any questions, requests, or concerns regarding this Privacy Policy or our privacy practices, please contact us:

CareNurse Healthcare

Website: https://carenurse.in

Email: info@carenurse.in

Phone: +91 80535 34330

Our team will make reasonable efforts to respond promptly to privacy-related inquiries.

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Acceptance of This Policy

By accessing our website or using our healthcare services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.